Help centre

How can we help?

Answers about trials, your free website, themes, billing and keeping campus data safe.

Getting started

Yes. Every new campus starts with a 30-day free trial, no credit card needed. You can change plan or cancel at any time before it ends.

Most campuses are running the same day. The setup wizard creates your session, classes and sections; you can then import students from a CSV file and set up fee structures.

Yes. Import students with a CSV file and review every row before it is saved. For larger moves, our team can help you plan the migration.

Yes. The campus app, the portals and the marketing pages all have light and dark mode. Switch with the theme button in the top bar.

Website & themes

Yes. Each campus gets its own address such as yourcampus.aethercampus.com at no extra cost. It hosts your public website, admission form and notices.

Five themes: School, College, University, Coaching and Training institute. You choose one, set your own colours and edit every section from the panel. The staff app always keeps the Aether Campus design.

Custom domains are available on eligible plans. Until then your free subdomain works for parents, students and visitors.

Plans & billing

Pick the plan that fits your number of students and the modules you need, paid monthly or yearly. You get an invoice for each period, you can cancel any time, and your data stays yours.

Yes. Ask us to move you to another plan or between monthly and yearly billing; the change applies from your next invoice. Modules switch on or off with your plan.

Yes. Run several branches under one owner account, with records and reports per branch or for the whole campus.

Data & security

Only people you invite. Every record belongs to your campus, and each staff role sees only the modules you allow. Parents and students see only their own information.

No. Money records are never deleted: corrections are made with cancellations and reversals, so your accounts always have an audit trail.

Support

Parents, students and teachers get their own portal that works on any phone browser, with the diary, attendance, fees and notices.

Use the Contact page to book a demo or ask a question. We usually reply within one business day.

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